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FAQ

What methods of payment do you accept on your site?
We accept checks and most major credit cards including: American Express, VISA, Mastercard, Discover, Paypal, money orders and checks.

What process is involved for paying with a check?
Please make out checks to our parent company: Wiremill LLC 

Please mail that check to:
OrderTVMusic
548 Mary Esther c/o NW
Suite 18-316
Fort Walton Beach, FL 32548

Once we receive the check please allow 14 days for your payment to clear before we ship your product.

Why do I have to wait 14 days for my check to process before my product(s) will ship?
At OrderTVMusic.com we want to ensure you there's no hiccups in your payment process. Waiting the allotted 14 days will allow our accounting department to properly deposit, process, and clear your check in the amount it was made out for. Once the 14 days are up, your check payment will have been completed and your product shipped out immediately; notifying you via e-mail of your status change.

What does my order status mean?

  • Awaiting Fulfillment - this status means you placed an order with our store and it's currently waiting to be packed and labeled
  • Awaiting Shipment - your order has been processed so now its time for the warehouse to ship it to you. this status indicates waiting for a tracking numberto show your order has been shipped
  • Awaiting Pickup - your order has been packed, processed, and labeled, we're just waiting on the carrier to pick it up. From there your tracking number will be scanned and emailed to you
  • Partially Shipped- only a portion of your order has been shipped due to other items you've purchased being backordered or coming in a separate shipment
  • Completed - this status indicates your order has been processed, packed, labeled, shipped, receieved, and funds captured. You're all done!
  • Shipped - your order has been shipped. this status will also provide your tracking number to give you an estimated delivery date.
  • Cancelled - your order has been cancelled by request or by one of our admins due to a discontinuation of the product.
  • Awaiting Payment - you've placed an order but we're still waiting on your payment method to complete the order. This is normally used when sending in a check payment. The status will be in effect during the 14 day waiting period as well after we receive your check.
  • Declined- your payment method has declined the order you have placed with our store. 
  • Manual Verification Required - this status indicates that we're waiting or trying to contact you in getting permission for a special fee such as taxes and duties for a shipment to Canada. It also can mean we need your permission or decision on an issue we're having with your order.

What do I do if I have problems with the checkout process or I don't recieve a confirmation page upon receipt of submitting my order?

Please contact us via contact page and a representative will get back to you as soon as possible. From then on, we can help you resolve your issue efficiently and help you on your way to receiving your product on time.

Can I change my address/order after I've submitted my order?
You can request to change your address/order in the following manner:

  • Standard Shipping: up to 24 hours to contact us for any changes required
  • Expedited Shipping (2-day/Overnight): NO ELGIBILITY to change/alter your order (order ships out almost immediately)

If the order ships then the customer will be liable to pay the additional shipping to retrieve and resend to the new address or product(s) requested/deducted.

When will my funds be captured?
Your total purchase amount will only be captured within 48 hours of when your product is to ship from our warehouse. We of course will notify you that your payment has been received and to stand by for a tracking number.

How do I cancel my order?
You can cancel your order by contact us through the "Contact Us" form.

Where do I find information on your Return Policy?
http://www.ordertvmusic.com/shipping-returns/

How long will it take to process my order?
Order processing times are posted on each product's listing page.

How long will it take to ship my order and by which processor?
Usually each product varies, so please be sure to view the shipping availability on each product. Ordertvmusic.com strives to always decrease the waiting time before we ship you your product so, keep you eye out for updated shipping times which will always be fast, accurate, and reliable. The processor varies upon your zoning location and for the best, cheapest, and fastest way we can offer you. Our perferred shippers are USPS and UPS. 

Are these Time Life sets the ones from the infomercial?
All of our Time Life music collections and merchandise is 100% official Time Life products.

What if I have problems with playing the discs?
No worries. Simply contact us thru the contact form. A specialist will call or e-mail you back as soon as possible to resolve the issue. If we find out that the product is in any way defective, we'll either exchange the product with a new one, or send you your money back 100% gauranteed. We will always stand by our product.

Do you offer any of these collections, sets, or CD's in payment plans?
No. Unfortunately, at this time we do not offer the payment plan option as Time Life does on the infomercial. Each set is to be paid in full, but at a highly competitive, discounted price you can't find anywhere else.

Do you offer layaway plans?
No. Unfortunately, at this time we do not offer layaway plans.

What if I don't see the product I'm looking for?
We're always looking for the latest and greatest in tv, infomercial, and unique music/video products. Go to the contact page, shoot us an e-mail and we'll look in to your inquiry and possibly start selling that product!